Faulty items: We take great care in checking all items before dispatch. In the unlikely event that an incorrect or faulty item is sent, please contact us within 7 days of receipt to rectify the error.
Unwanted Items: We want you to be happy with your purchase. But if for any reason you are not satisfied, you may return any item within 14 days of receiving it for a full refund (excluding original postage costs), providing it is returned as sold, unused and in original packaging.
Hijabs which are marked/stained with make-up and or smelling of perfume/odours will not be accepted.
Before returning an item to us, you must obtain a returns authorisation number using the Contact Us page. This will help us to speedily process your return.
Please ensure a note with your name, address, invoice number and the items being returned are included with the parcel. We will refund your credit/debit card once we have received and processed the item (please allow up to 14 days). Please note that you are responsible for ensuring that the item is returned to us safely and undamaged. It is advised that returns are sent via trackable (recorded) means.
International Returns: It is important that you make a note on the packet's customs note that the product contained within is an item you are returning to the UK. Failure to do so will mean that we may have to pay customs duty and this will be deducted from your refund, regardless of whether or not the item was faulty.
The address to send all returned items is:
Hijab Store Online
PO Box 239
If you have any questions, please free to get in touch using the Contact Us page