All our orders are processed via Royal Mail. For international orders, your order is passed over to the postal system in your country and is usually delivered straight to your door with your daily post.
Items are dispatched within 48 hours from the date of order with the majority of orders dispatched the same day, subject to stock availability. You will receive an email notification when your order is dispatched.
In the unlikely event that an item is out of stock, we will notify you by email within 24 hours and offer you either a full refund or allow you to exchange your order for any other available product to the same value.
Please ensure you provide us with the correct delivery address, making sure that the post code or zip code is correct. We are unable to change the delivery address once your order has been dispatched.
Delivery within the UK is via First Class Mail.
Please allow 3 -5 days from the date of dispatch although most items do arrive within 1-2 days.
If no-one is at home to take the parcel, a card will be left asking you to contact your Royal Mail Sorting Office to arrange re-delivery. Please ensure prompt action is taken as items are kept by the sorting office for a limited time only before being sent back to the sender. In this case, delivery charges will have to be paid again before the order can be re-sent.
All international orders are shipped via Royal Mail Airmail.
Royal Mail's delivery aims for the international services we use are as follows:
Western Europe: 3 to 5 working days
Rest of Europe: 4 to 10 working days
Rest of World: 7 to 14 working days
Please note that these times are given as guidelines only and we cannot guarantee international delivery times. Please allow 28 days from the date of dispatch.