At Hijab Store Online, we want you to have an easy and enjoyable shopping experience. For ease of use, we have compiled a list of the most frequently asked questions by our customers. Please check the list below and if there is a question that isn’t listed or you require further assistance, please drop us an email at help@hijabstoreonline.com and we will be more than happy to help!

1. What is Hijab Store Online?
2. Is my information on Hijab Store Online secure?
3. Why do I have to register before I can complete Checkout?
4. What payment methods and cards does Hijab Store Online accept?
5. Do you have a mail order catalogue?
6. I'd like to return an item, what do I do?
7. Do you accept wholesale orders?
8. I am unsure how to place an order. Please could you help?
9. My card isn't being accepted. Whats the problem?
10. During checkout, it's asking for some kind of online activation for my card. What is this?
11. I love the way the hijab is worn on the model on the website. Please could you give me instruction on how to achieve this great look?

Q. What is Hijab Store Online?

A. For more details about us, please see our About Us page.

Q. Is my information on Hijab Store Online secure?

A. Yes. Any page at Hijab Store Online that asks you for personal information is highly secure. Our secure servers protect your information using advanced encryption and firewall technology throughout the ordering process.

We use secure servers to protect your personal information, including your name, address, and credit card information.

Most browsers will show a lock icon in the bottom status bar on secure pages. Look for this icon on any web page that asks for your personal information. The URL address displayed at the top of the page for where personal information is required should always begin with https:, the s at the end shows that the page is secure and cannot be read by any unauthorised person.

To further ensure your security, we use state-of-the-art SSL (Secure Sockets Layer) encryption to protect your personal information from unauthorized use. Please see our Privacy Notice on how we protect your information.

Q. Why do I have to register before I can complete Checkout?

A. To complete an order at Hijab Store Online, registration is necessary. Creating an account with us allows you to shop faster, track the status of your current orders and review your previous orders. You will only need to register once. After this, to complete checkout, you only need to sign in with your email address and password, no other information besides payment details will be needed.

You do not need to create an account to browse at Hijab Store Online nor do you need to register to add items to your Shopping Basket.

Q. What payment methods and cards does Hijab Store Online accept?

A. We accept all major credit/debit cards, which are Visa, Visa Electron, Switch, Maestro, Solo, Mastercard, Delta. All of these are listed at the bottom of the page. We also accept Paypal. UK residents may also submit payment via Cheque or Postal Order.

Q. Do you have a mail order catalogue?

A. No, currently we do not have a mail order catalogue. All available items are displayed and available for purchase online only.

Q. I'd like to return an item, what do I do ?

A. Please see our Return Policy.

Q. Do you accept wholesale orders?

A. No, we only do retail.

Q. I am unsure how to place an order. Please could you help?

A. We are always happy to help. We have provided you with detailed step by step instructions. Most of these steps only take a few seconds each to complete.

1. Use the categories on the left hand site to help you view the items available on the site. When you see an item you wish to purchase, click on the picture. Here you can read a detailed description plus view larger pictures by clicking on the the 'zoom' button. Then click on the 'add to basket' button if you wish to buy it.

2. Once you are happy that you have all the items you wish, click on the 'shopping basket' link at the very top of the site. This lists all the items in your basket. Then click on the 'checkout' button.

3. If you haven't shopped with us before, click on the 'continue' button.

4. Fill in your address details and an email address plus password. Click 'continue'.

5. Choose whether you would like standard postage or next day delivery (UK only). Then click 'continue'.

6. Here, you choose your payment option. Choose your payment option by clicking in the small circle next to it and a green dot appears.

7. If paying by debit/credit card, fill in the card details exactly as printed on the card and click 'continue'. Review the order and click 'confirm'. Order complete and you should be given an order number.
If paying by Paypal or cheque, choose that option and click 'continue' to follow the online instructions. Once the order is complete, you will receive a confirmation email.

The following instructions are for customers who already have an account:

1. Click on the 'Sign In' link which can be found near the top of the site at the right hand site.

2. Sign in using your email address and password.

3. It is automatic for the site to take you back to the homepage so it helps navigation.

4. Click on the 'shopping basket' link which can be found at the very top of the site on the right hand site.

5. Do you have any items in the basket? If so, these will be listed and you can go to step 7. If not, go to step 6.

6. If you do not have any items in the basket or would like to add further items, use the categories on the left hand site to help you view the items available on the site. When you see an item you wish to purchase, click on the picture. Here you can read a detailed description plus view larger pictures by clicking on the the 'zoom' button. Then click on the 'add to basket' button if you wish to buy it.

7. Once you are happy that you have all the items you wish, click on the 'checkout' link at the very top of the site.

8. Choose whether you would like standard postage or next day delivery (UK only). Then click 'continue'.

9. Here, you choose your payment option. Choose your payment option by clicking in the small circle next to it and a green dot appears.

10. If paying by debit/credit card, fill in the card details exactly as printed on the card and click 'continue'. Review the order and click 'confirm'. Order complete and you should be given an order number.
If paying by Paypal or cheque, choose that option and click 'continue' to follow the online instructions. Once the order is complete, you will receive a confirmation email.

Q. My card isn't being accepted. Whats the problem?

A. Cards are refused for a number of reasons. When you press the submit button to complete your order, Protx (our payment gateway which proccesses the cards for us) and your bank communicate with each other, checking that all the payment details you provide are correct and match with what they hold in their records.
All of this only takes a matter of seconds and if the details match, the payment is authhorised and the order is successful.

We have listed the most common errors for when a payment fails, please check those listed below and re-try placing an order. If you still experience problems, please contact us where will try our best to assist:

1. Incorrect card details. Please ensure all card details are entered exactly as printed on your card. The card number is the long row of numbers in the middle of the card, this needs to be entered in full.
Same applies to the issue/expiry number, if 03 is printed on your card, type in 03 and not 3 as this may cause the bank to refuse authorisation. In the same instance, if it is printed as 3 on your card, type in 3 and not 03.
Please also make sure the correct type of card is chosen from the drop down box on the payment page. If you are paying with a visa card, plase choose that from the list. If paying with a maestro card, please ensure maestro is chosen from the list. If the card type chosen doesn't match the card details entered, the bank may decline the transaction.

2. Transaction declined by the bank. This can be due to a number of factors:
a) There are insufficient funds on the card. If you think this is incorrect, please contact your bank.
b) The transaction is for a high or unusual value and the bank require confirmation. Please contact your bank and confirm the order and to allow payment to be authorised.
c) The card number is incorrect, the expiry date is invalid or the account is closed. Please re-check the card details entered.

Q. During checkout, it's asking for some kind of online activation for my card. What is this?

A. This is known as 3D-Secure and is an online equivalent of a PIN number. It was launched by Visa and Mastercard (which includes Maestro) to help combat credit card fraud and has the backing of all the major banks. It is 100% secure and safe and is part of the online checkout for where these cards are used to fund payment.
3D-Secure will ensure that only the genuine cardholder can use the card to make payments online, therefore adding even more confidence to your online shopping experience.

To help and for added assurance, we have briefly listed the process for what happens during checkout:
a) Once you have entered your card details and confirmed your order on the following page, you will be prompted on the next page to register/enroll your card for 3D Secure.
b) If you have already registered your card, you will be redirected to the Verified by Visa/MasterCard Secure Code website to enter your password.
Please note that you must complete these steps where required to ensure your order is successful.
Closing your browser/page before enrollment has been completed, not activating your card where required, or not entering the correct password will mean that the payment will fail.

If you are still unsure or would like advice from an independent source, please contact your bank who will verify the above.

Q. I love the way the hijab is worn on the model on the website. Please could you give me instruction on how to achieve this great look?

A. This is a very popular request and we will be adding this style to our hijab guide. To acheive this look, the hijab is actually wrapped round the head at the back once and then bought back round under the chin.
But for now, here is a rough guide as to how:
1) Take the longer end of the hijab near one corner and place it at the back of the neck.
2) Bring the longer end round the front of the forehead, similar to how a bandanna is worn.
3) Continue with the longer end and bring it round from the front of the head to the back, at the nape of the neck.
4) As you continue bringing it round, tuck the corner (in step 1) under the longer end.
5) Bring the scarf from behind your neck to the front of the forehead. you will now be able to see how the look is forming.
6) Continue wrapping over the forehead, down to the other side.
7) Bring the scarf down under the chin and around to the top of the head.
8) Pin into place.
The hijab is effectively wrapped round 3 times to achieve the look, it does take quite a bit of practice to achieve. Please let us know how you get on.